Travel Scene: MSP lands strong ratings in airport reports

When it comes to one-time air travel performance and customer satisfaction, Minneapolis-St. Paul International Airport comes out very well in both international and national rankings.

Comparing airports worldwide in producing on-time flights in 2015 , an aviation data analytics company — OAG — placed MSP fourth among major airports, with a higher ranking than any other U.S. airfield. MSP had an on-time performance of 85.27 percent.

The on-time ranking for large airports — those which service more than 20 million seats per year — was led by Tokyo Haneda, with an on-time performance of 91.25 percent.

Eleven U.S. airports made the top 20 list, and Atlanta's Hartsfield International, the world's largest, followed MSP in eighth place, with an 84.38 percentage.

In the mid-sized airports category, Salt Lake City International led U.S. airfields with its fifth place world ranking, at 87.93 percent.


Airlines were also ranked for on-time performance. Delta Air Lines was fourth on the list of North American airlines, at 84.45 percent, and American seventh at 80.14 percent. Hawaiian Airlines led the list at 89.11 percent.

In another survey — this by J.D. Power in a study of consumer satisfaction at 31 major U.S. airports — Minneapolis-St. Paul recorded a ranking of 11th place, tied with Charlotte Douglas International.

Among the factors ranked by consumers in the survey were such airport amenities as lounges, restaurants, retailers, restrooms and gate seating.

According to the Minneapolis-St. Paul Business Journal , MSP was strongest in baggage claim performance.

The airport's next-strongest category was shopping, where it ranked near the highest in the industry for how travelers rated the value they got from their spending for food, beverages and other services, as reported by the Journal.

The publication quoted J.D. Power Vice President Jeff Conklin as saying, "One of the standout features of MSP is shopping," identifying the airport's selection of local businesses. The airport's weakest trait was parking, according to the report.

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