So my question is, with the name change, will Mayo ambulances take patients to Olmsted Medical Center if requested or only to Mayo campuses, or will Olmsted need to build up their own ambulance services? - Avid Reader, Shari H.

Good queries, Shari.

I fired up the Answermobile, flipped on flashing lights and responded right away to this emergency question.

So the deal is that the plug has been pulled on the Gold Cross Ambulance name and it is being replaced by its owner’s name, Mayo Clinic.

One of my EMTs (Emergency Media Technicians) reached out to Mother Mayo to deal with the first part of your question.

“A new name and logo on our ambulances and team uniforms will not change the destination for patients. Our team continues to transport patients to the most appropriate medical facility, matching the level of care they require,” wrote Mayo Clinic’s Glenn E. Lyden.

The “most appropriate” phrase confused my helper, so they followed up to clarify.

Could a patient with non-life-threatening situation request be taken to OMC or elsewhere, even if Mayo was deemed “the most appropriate medical facility”?

Glenn rolled out his response right away.

“All patients who request transport to Olmsted Medical Center (or hospitals in other cities served by Mayo Clinic Ambulance), and meet the criteria to be transported to this facility, will continue to be transported there,” he wrote.

“Meet the criteria” still seems to give Mother Mayo some wiggle room to haul the best patients to its halls, but the basic answer is that Mayo’s emergency vehicles will take patients to OMC and other non-Mayo facilities.

I don’t have a response for your question whether OMC will have its own competing ambulance service.

However, that could be cool. I can just see rival ambulances racing to get to a patient first, kind of like taxi cabs have occasionally competed for Rochester customers after the bars close.

No need to call 911 or even 411 with your information emergencies. Just email the Answer Man at

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