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Got the wrong trash bill? Throw it away

From staff reports

Some Rochester homeowners and businesses got a little something extra in their last trash hauling bills — someone else’s bill.

An estimated 8,000 customers of Veolia Environmental Services, which is one of three waste haulers serving Rochester, had problems that included finding a second bill tucked in with the regular January bill.

Veolia was formerly called Onyx Waste Systems Midwest.

"As of Friday, correct bills were mailed out to all our customers," says Paul Rosland, Veolia’s Rochester manager. Notes apologizing for "mail fulfillment error" were included with the second mailing, which contained the correct bills.

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A national company that handles the billing was responsible for the error, he said. Four Veolia service areas nationally were affected.

With about one-third of its Rochester customers — Veolia has about 24,000 commercial and residential customers locally — experiencing billing problems, the local office has been scrambling to answer questions.

"Our phones have been very busy," Rosland said.

However, "people have been pretty understanding," he said.

One local customer reported that she received her own bill as well as her neighbor’s, with the cover sheets both addressed to her. Later, she received a duplicate of her original bill.

"I was all confused as to why one was $64 and one almost $80 until I took a closer look," she said in a comment on the Post-Bulletin Web site.

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