Iowa sheriff explains unanswered 911 calls

Associated Press

MASON CITY, Iowa — A sheriff says technical problems caused two 911 calls to go unanswered in Cerro Gordo County last week.

Cerro Gordo County Sheriff Kevin Pals says the calls, which came from a Mason City resident and from Mason City Mayor Roger Bang, were made early in the morning on November 12th.

Mason City resident Don Fix says he called 911 at least four times about a burglary without getting an answer. He then called Bang, the mayor, who also called 911 to no avail.

Pals says dispatchers were switching shifts at the time of the calls and when one dispatcher logged out a ringer setting changed.

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