People trying to schedule video visits with family members in the Olmsted County Adult Detention Center have recently expressed frustration with the system.
Both the scheduling website and the video technology itself have been an issue, said one Rochester woman whose daughter was trying to schedule a video visit with a jailed family member.
A county sheriff’s deputy who tried to help was unable to resolve the issue, the woman said.
“My daughter couldn’t get into her account, and even the deputy tried,” the woman, who asked not to be identified, said. It’s frustrating, she said, because “it’s family, and there’s a lot of emotion involved.”
At the same time her daughter was trying to schedule a visit, another person was expressing frustration with the system, the woman said.
When the daughter was finally able to schedule a visit, she arrived at the jail only to find the video system was not functioning, the woman said.
David Adams, administrative captain with the sheriff’s office, said the system is generally “reliable and stable.”
However, he said, “The video visitation system did in fact crash Wednesday evening July 11, and was back up Thursday July 12 by noon.” That crash affected scheduled visitations, he said.
“It is technology and occasionally has glitches,” Adams said. He said the system does sometimes go down due to weather conditions and internal emergencies. “We do our best to keep the system up and functioning, but sometimes other factors do contribute to it being down and are outside of our control.”
To schedule a visit with a jail inmate, visitors have to go to a website operated by Texas-based IC Solutions to create an account. From there, they can schedule their visit. Visitation is held Tuesday through Sunday, according to the Olmsted County website.
Visitors are allowed one visit per day. The visitations are done at video booths in the lower level of the Work Release section of the Adult Detention Center.
There are no routine face-to-face visits.