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Local health care staff, facilities honored for excellence

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Several employees and units at Mayo Clinic Health System in Austin were honored at Mayo's annual Service Excellence Awards.

The awards were presented to the system's highest-performing health care facilities, specialties and providers at an event at Mayo Clinic-Rochester.

Local awards were presented by Dr. David Agerter, CEO at MCHS-Austin, and Bob Collier, medical director for service excellence at the Austin site.

Awards are based on patient satisfaction survey results, using criteria established by the Mayo Clinic Health System Service Excellence Committee, and were presented to those scoring in the 90th percentile or better when compared to a database of results from other health care facilities in the nation.

"Mayo Clinic Health System recently launched its new brand, marking a new era for the health system, but it's also recognition of the tremendous contributions health system staff has made over the years to deliver the service people expect from Mayo Clinic," Agerter said. "We're fortunate to have talented staff that provides excellent service to every patient, every time."

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Four levels of awards were presented: platinum, for scores in the 99th percentile of patient satisfaction; gold for those in the 95th-98th percentile; silver for those in the 90th-94th percentile; and burgundy for those who had a statistically significant improvement in patient satisfaction in 2010, compared to 2009.

Awards were given to 15 facilities, 12 sites, 13 specialties, 14 units and 61 providers.

In the Austin area, winners were:

Gold: Infusion Therapy Unit.

Silver: Dr. Richard Schindler.

Silver and burgundy: Adams Clinic.

Burgundy: Austin clinic, Dr. Greg Angstman, Dr. Laura Pelaez and Mary Fargen.

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