Here's a hand-written note I received from someone I'll assume is a non-reader in Chanhassen -- I made the call to Star Tribune customer service:
Dear Mr. Furst,
I hope you can help. In Chanhassen, Minn., the Star Tribune is delivered seven days a week. For years, the paper was delivered by 5 a.m. The last few months it has been delivered more often around 6:30 a.m. And on Sundays the paper is shorted -- not enough papers at apartments for all the subscribers. Managers have called the office and have been told someone will call back to help, but no one ever calls back.
This problem is just north of downtown Chanhassen. The service has seriously broken down. There seems to be no way to reach the editor or publisher of the Star Tribune, so I ask if you could inform the top management at the Star Tribune that they have a messy, bad delivery problem in Chanhassen.
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It might even be good if your paper could expand into the Twin Cities -- cover the Twin Cities news well and get an early, strong, honest delivery system going. You would be welcome in Chanhassen.
Thank you.