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HARVEY MACKAY

Columnist Harvey Mackay says studies show, a grin is a win.
Columnist Harvey Mackay says listening, encouraging, forgiveness and kindness are the ingredients you need.
Columnist Harvey Mackay says keeping an eye on the competition spurs us to do better in business and in life.
Columnist Harvey Mackay says a little empathy can go a long way.

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The famous inventor Thomas Edison used to say his deafness was his greatest blessing -- a blessing because it saved him from having to listen to reasons why things couldn't be done.
"When I was a young man, I wanted to change the world. I found it was difficult to change the world, so I tried to change my nation. When I found I couldn't change the nation, I began to focus on my town. I couldn't change the town, and, as an older man, I tried to change my family.
Columnist Harvey Mackay says starting over can lead to great things.
Columnist Harvey Mackay says the new "Top Gun: Maverick" movie comes loaded with action, and lessons that apply to business and life.
In customer service, your ultimate job is to leave the customer satisfied, so do whatever you can to make that happen and finish any conversation in a positive manner.
Columnist Harvey Mackay says value — and values — are something that need to be understood by everyone in the workplace.

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Bottom line: It's difficult to advance in your career unless you're working toward goals. Setting goals that will inspire and motivate you is crucial.
Columnist Harvey Mackay says desire is the most important ingredient to success.
Columnist Harvey Mackay says good things come to those who understand "nemawashi."

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